FAQ – Frequently Asked Questions
1. Where do you ship?
We ship worldwide, including Europe, North America, and many other regions.
Shipping costs and delivery times vary depending on your location.
2. How long does it take to process and ship my order?
Orders are typically processed within 7-10 business days.
Shipping times vary depending on your country and the selected delivery method.
3. Can I return or exchange my jewelry?
Yes! Please see our Return & Refund Policy. You can return your order within 14 days after receiving it, provided it is unworn and in its original condition.
4. Is my payment secure?
Absolutely. We use encrypted, secure payment systems to ensure your personal and financial information is protected.
5. Will I have to pay customs duties?
Depending on your country’s regulations, international orders may be subject to customs duties or import taxes. These are the customer's responsibility.
6. How can I contact customer service?
You can email us at [email protected] or call +90 530 529 97 71 for assistance.