At alanlarjewelry, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 14 days from the date you received your item to request a return.
To be eligible for a return, the item must be unused, unworn, and in the original packaging.
Personalized or custom-made jewelry (such as engraved or custom-sized items) cannot be returned or refunded, unless they are defective.
2. How to Request a Return
To initiate a return:
Contact us at [email protected] within 14 days of receiving your order.
Please include your order number and reason for return.
We will provide you with return instructions and a return address.
Important:
Customers are responsible for the return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.
3. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7-10 business days.
Shipping fees (if any) are non-refundable.
4. Exchanges
We do not offer direct exchanges.
If you wish to exchange a product, you will need to return the original item and place a new order separately.
5. Damaged or Defective Items
If you received a damaged or defective product, please contact us immediately at [email protected] with your order number and clear photos of the issue.
We will arrange a replacement or a full refund at no additional cost to you.
6. Non-Returnable Items
Custom orders
Gift cards
Sale items (if specified)
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
